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Thread: Shaking down pax for extra money for 10% more luggage, downgrading from F to C, etc.
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Old Apr 20, 2013 | 7:45 pm
  #46  
offtothehills
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Join Date: Apr 2008
Location: Highlands, Scotland
Programs: EK,BA,QR
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Re extra kilos, IMO, it is EK who are more professional by sticking to their agreed contract. It is less classy for one person to "allow" a "few extra kilos" depending on their mood.
I prefer to operate within a system that has agreed and adhered to rules, then I know where I am with them.
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