Originally Posted by Syria1

^Just wanted to share a good example of customer care. My OH was booked on CGK-SIN-CDG-LUX with Singapore, then Air France in Y a couple of weeks ago. Late arrival of the aircraft into CGK meant late flight to SIN, she arrived 60 minutes before take-off at the AF desk in Singapore. She was not able to check through in CGK, and the AF rep quite abruptly sent her away saying she had missed her flight (still obviously very much on the ground), check-in was closed and she should go back to SQ. Quite upset, no fault of her own. Turned up at the SQ desk, was re-ticketed within minutes on to an SQ flight which arrived in CDG 30 minutes after the AF flight. Baggage went straight on to her flight to LUX which she made with no problems. A big thank you to SQ for dealing with the isssue so promptly and wilthout fuss. As I said, a good example of care for the passenger.^