Originally Posted by
Clincher
... change fee should work both ways, UA should pay the customer every time there is a schedule change, crew is late, or maintenance.
I know DL generally permits you to change or cancel a reservation at no cost in the event of a "significant" schedule change (+/- 90 min, often negotiable for 60 min, and in some cases for even less), and I have taken advantage of that on more than a few occasions
nonetheless I can't find much to disagree with in the above sentiment, esp when the disruption goes beyond what nominal compensation might cover