Originally Posted by
GroundStop
Not been my experience - when I use my corporate TA they assign based on my stated preference (but admittedly that's from their systems, not UA), whilst when booking on the phone with UA, I have typically found they either ask me what seat I want or just completely fail to assign a seat at all (eg. applying an RPU over the phone yesterday, seat selection was just ignored and left blank until I assigned myself a seat).
Yes true. But I never assign seats via TA or phone agent. So if I get seats assigned by the system they are always contrary to my preferences.