I have a variety of issues with the website:
- When you click on the Etihad Guest link at the top of the page, the new page does not have a log-in option. The only way to log in is to hover over "Etihad Guest" then click on log in
- Once you have logged in, there's no indication that you are logged in.
- The drop-down which appears when you hover over Etihad guest has two options, but only one is clickable (the other just says "Etihad Guest" again)
- The My Trip option at the top right doesn't do anything unless you click, whereas other options (e.g. Plan and Book) appear on hover over
- There's no obvious way to get your current miles balances or other account info
- Once you've logged in, there's still a link to "Log in to Etihad Guest" at the top of the page and the text below says "Join our Loyalty Programme" even though by definition you will have already joined it if you were able to log in
- Once you've logged in, and click on on a link below "Join our Loyalty Programme" it takes you to a more useful site (the old site) where you can actually see what's going on, but this opens in a new tab or window.
- Once you're logged in and finally made it to the redeem miles page and search for a flight, the website then tells you "Etihad Guest Login required" even though you already logged in
- On the redeem a flight page, once you've found a flight but decide that you want to go back to search a different date or route, there's no link to do this. If you click click the "Search" chevron, it takes you to a page for money bookings, rather than redemption bookings.