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Thread: Hyatt Place Feedback for Your Amusement ... A Hotel Mini-Trip Report
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Old Apr 16, 2013 | 7:56 am
  #11  
AKCuisine
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Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
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Originally Posted by SquareDanceGuy
I echo this sentiment. Every time I give feedback to Hyatt, I feel that they listen intently, care truly, and do something exactly to address the problem. I don't get that same feeling from most other travel suppliers.
Like you, SquareDanceGuy I was impressed with Hyatt's responsiveness even before this particular email exchange.

It's been the norm for me to receive an email follow-up from a Hyatt GM after completing one of the routine email-link online surveys -- even when the stay was fine and all of the survey's marks were high.
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