Reporting success!! I used Twitter and the telephone to get GM email addresses for my next 2 stays - next month at FFI & Suites and one this week at a Courtyard. I emailed both GMs and heard back from FFI that they have upgraded me to a king suite. I never heard from the Courtyard but i just checked in and I am in a double suite which is larger than my first apartment. Who knew there were this nice of rooms in Courtyards? Thanks for the suggestions!!