rickwestrate

Something happened about 8 weeks ago (approximately) where the manual upgrade for Premier Instant Upgrades at time of booking error out. This used to work like a champ. Now it 99% of the time fails with:

! We could not process your request. Please see the message below and make revisions.
! Please select at least one segment to be upgraded.

I know it's web site issue because if I call the 1K line they can do it over the phone for me right away. It's just silly that I have to do the call when it could be done so easily in 10 seconds on the web site. Actually...if the ticket qualifies and there is inventory, it would be even nicer if it would just apply the upgrade rather than having to go back into the record after the fact to fiddle with it.

And yes, I complain about it every time I call to have the agent push it through and they simply say they will, "pass it along".