Originally Posted by
AKCuisine
He took the time to reply in detail, and I truly appreciate it. THIS is just *one* of the wonderful reasons why I continue to frequent this particular hotel and Hyatt chain in general.
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I echo this sentiment. Every time I give feedback to Hyatt, I feel that they listen intently, care truly, and do something exactly to address the problem. I don't get that same feeling from most other travel suppliers.