Here is the reply I received this morning from the hotel GM. The smiley faces are not mine -- they were included in the original that was cut/pasted.

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Good Morning AKCuisine,

I would like to start off by thanking you for your response and for a humorous start to my week I truly do apologize for the American Idol tryouts that were occurring near your room at such an early hour, this is the first time I have heard of this and it has already been addressed with that department's supervisor.

As far as the lack of toothpaste goes (in the entire hotel apparently), I can offer no excuse. In looking into our shipping records it appears that our monthly shipment arrived on 4/8 so I can only assume that March was a very busy toothpaste month, but again, the toothpaste in the room is a Hyatt Place standard and I apologize that it was not there. I understand that the little things that one becomes used to can have a big impact, and in your case, a big inconvenience.

We truly do pride ourselves on our customer service and it upsets me that received anything less than outstanding service. I like to think that every person who works at the desk is a genuinely caring person and I hope, although is it no excuse for the sub-par service, that the desk agent was abnormally busy and was not able to focus her attention 100% on the task at hand. Again, that is no excuse and I am sorry.

I want to thank you for bringing these items to my attention as learning from our mistakes only makes us better. I also want to thank you for your continued business and we look forward to seeing you next week. If you have time while you are here, please stop by the desk and ask for me, it would be my pleasure to meet you in person. Thanks again!

Hyatt Place
General Manger

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He took the time to reply in detail, and I truly appreciate it. THIS is just *one* of the wonderful reasons why I continue to frequent this particular hotel and Hyatt chain in general.
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