First, let me preface my very negative comments with the upfront statement that I got a $130 AAA rate that included a $50 F&B credit, knowing that it would cover some of the little charges that we would get hit with. Overall, my wife and I had a nice time sitting around reading here, the room is fine, you can easily get into the strip for some real food, etc. But the management of this hotel is so anti-customer, in fact they are anti platinum guest, that I would have a hard time returning here. I feel like the management really doesn't want me to come back.

Check-in: this place was experiencing very light in occupancy and many different suites were available for sale. I was upgraded to a Jr Suite and after some brief conversation with the front desk, I can only conclude that is the best upgrade you will get as a platinum. No big deal, but a stark contrast to many other properties in the SPG program, including resorts, that upgrade to best room in the hotel (see my march comments on Sheraton Hacienda del Mar in Cabo, where we got upgrade from base room to 3 bedroom duplex suite for a week long stay). I tend to use upgrade treatment as a proxy for responsive hotels, and reward them with return visits.

Platinum breakfast: The management of this property should be embarrassed by their "new" practice, which we were informed of once we had been seated at breakfast. The platinum breakfast benefit no longer allows you to select any item and get the cost of the continental breakfast ($15) as an offset. So you can't order the $13 breakfast wrap without paying $13, period. You get the "continental breakfast" or no benefit at all. And, I use that term in quotes because the platinum "continental breakfast" that you get isn't actually the one on the menu that is priced at $15!! No, I'm not kidding, you get this tiny continental breakfast that is on par with what I would expect at a Super-8 motel. It's not the $15 continental breakfast on the menu, but what I would guess to be a $7 el-cheapo continental breakfast "lite" for the special Platinum guests. You want a latte? You pay more. You want toast (which is included in the real continental breakfast on the menu)? You pay more. I confronted the staff with the flawed logic of all of this, and was told simply "this is what we do for Platinum guests" now. The absolutely fascinating thing is that- notwithstanding that the server admitted this is NOT the continental breakfast on the menu- they hand you a fictional bill for, yes it's true, two continental breakfasts from the menu and then tell you those will be offset at check out! I made some sarcastic comments as I was signing our bill and other tables of platinum guests raised supportive cheers. Note to management: You may want to revisit this new policy, or at least tell people at check-in that they will get a continental breakfast "lite" and then have their intelligence insulted when they get a bill for the "real" continental breakfast from the menu.

Resort fee: yeah, this is pure profit and a bad move by SPG to not require resorts to do something for Platinum guests. I had the same conversation at checkout as did an earlier poster.

My overall take, which I shared with the front desk and will send onward to the GM of this property if someone shares his/her email address: Many platinum guests arriving on a Friday have just spent part of the week in a hotel and will likely be moving on to another hotel the next week. It's a bad thing when your treatment and customer service is the lowpoint for the customer's overall experiences with the brand.