Originally Posted by
jasonvr
Per my posts above - are your folios just room rate, or do you have things like restaurant charges on there? If there are restaurant charges, it can get very confusing because the tax portion of the food will NOT count, regardless of whether there is a separate tax breakdown on the folio (it's hidden behind the scenes somehow).
I think I've only really had one that was truly messed up (i.e. the points credited didn't even add up to the base rate alone) and that was the GH Bali which was likely further confused by the exchange rate issue
For room rate only, there should never be any confusion - although there often is - I've had a couple of mattress run stays at my local property post different points. It can be somewhat understandable if there are incidentals and foreign exchange issues.
Only the room rate and eligible incidentals count for points and not taxes and gratuities or ineligible incidentals (those that are "paid out" to other "operators").