Originally Posted by
hobo13
4 of my 7 stays this year have shorted me on the base points. It seems pretty simple -- take the base rate that is on my confirmation, multiply it by 5, and give me the points. But no, it's more fun to play games. 100 here, 100 there. It adds up. And then when your base is wrong, so is your diamond bonus.
Maybe I once didn't care so much because Gx bonuses more than made up for it. But not anymore.
Hyatt, you really need to get your head in the game.
Per my posts above - are your folios just room rate, or do you have things like restaurant charges on there? If there are restaurant charges, it can get very confusing because the tax portion of the food will NOT count, regardless of whether there is a separate tax breakdown on the folio (it's hidden behind the scenes somehow).
I think I've only really had one that was truly messed up (i.e. the points credited didn't even add up to the base rate alone) and that was the GH Bali which was likely further confused by the exchange rate issue