4 of my 7 stays this year have shorted me on the base points. It seems pretty simple -- take the base rate that is on my confirmation, multiply it by 5, and give me the points. But no, it's more fun to play games. 100 here, 100 there. It adds up. And then when your base is wrong, so is your diamond bonus.

Maybe I once didn't care so much because Gx bonuses more than made up for it. But not anymore.

Hyatt, you really need to get your head in the game.