Originally Posted by
JudyS
Delta has refused to honor the bereavement fare that was given to me over the phone. They said that if I fly, DH & I will be charged the full $2400+ and there is nothing they can do about it.
I canceled the tickets. From the time I explained the problem via Twitter, to the time Delta said the fare was canceled, was about an hour. While I was waiting (and waiting, etc) for them to respond via Twitter, I booked a flight on Southwest.
Thanks for the advice here. I wasn't able to get the promised fare, but at least I was eventually able to find out whether the fare would be honored, and then get it canceled. Without the Twitter advice here, I might not have been able to resolve this tonight (and I am flying tomorrow.) So, I am very happy with Flyertalk!
I am not so happy with Delta. Charging someone a fare 3x the price that was promised and then making the customer spend hours trying to cancel the fare is really not acceptable, even when it's not a bereavement situation. I want to complain about this. (After the funeral; not today.) Any ideas where I should start?
It is unforgivable that you were put through this.
I would suggest that you try the main customer service line at (404) 715-2600.
You will get barraged with a series of voice mail prompts that you will have to wade through, but just keep in mind that you want the option for past travel, not future travel. (Admittedly, you did not travel on DL, but you did your best to try to do so.)
Don't waste your time with the complaint function on the DL web site. Your e-mail will first be read by a computer and then maybe passed on to a human who might be even less interested than the computer in your issue.