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Thread: Miserable experience with a bereavement fare on Delta
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Old Apr 14, 2013 | 7:43 pm
  #11  
JudyS
 
Join Date: Oct 2004
Location: Ann Arbor, MI, USA
Programs: Amex Plat, Bonvoy Gold, lots of points, & timeshares I got for free. To talk travel deals, PM me!
Posts: 256
Originally Posted by MR_MAMA
Don't use the callback method if it keeps disconnecting you. Just stay on hold. Do you have a speakerphone ? If this is not fixed before you fly then you will not get it refunded.
They are disconnecting me even when I stay on hold. I have now tried twice with having them call me back, and twice with my staying on hold. They keep disconnecting me every time -- four times total now.

I am trying the Twitter route now. For some reason, when I went to Direct Messages > New, I couldn't get @DeltaAssist to show up as a follower when I typed them in the User ID box. (Also tried other spellings, typing just the first few letters, signing in & out, etc.) However, sending "DM @DeltaAssist Please contact me" in the regular tweet box got them to DM me, and now I've replied and explained the situation. I'm waiting to hear back via Twitter DM.
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