Originally Posted by
WLG Base
It is very frustrating. I had no choice in the end for a recent flight and ended up with two redemption bookings. I found that the CSR's (I had talked with three over a couple of days as I tried to argue my point) had put notes on file to say I had been told that I couldn't have a mixed booking. With a previous booking I had no issues at all.
I have now escalated by email seeking a re credit for the additional points I had to pay.
This is lousy. It would certainly seem that you could and should get the additional points back, since the SQ award chart presumably includes F awards for countries where it only flies in J, necessitating mixed bookings. But given the experiences that you, I and others have had, I'm not absolutely confident.
Originally Posted by
andysiz
Congrats Thunderroad. As always thanks for keeping FT in the loop with your saga. And best of luck to those slogging through the same issue now.
Thanks very much, andy...but what a silly saga it was!