Originally Posted by
emcampbe
May or may not be related to SHARES. When rebooking OAL, ticket reissue being done improperly, or different systems not talking to each other properly, are not uncommon at all. I only had a few times in the last few PMUA years where I needed this, but had issues with the ticket not being reissued at least twice. This was pre-SHARES.
Yeah, you're right. I should have explained to the disgruntled passengers ahead of me that this was not a SHARES issue. I'm sure that would have settled them down.....