Originally Posted by
hobo13
Last week I witnesses two passengers get delayed about 8 hours because their original flight cxl'ed, and then gate staff rebooked them on AA, and sent over t the gate. Turns out, the ticket wasn't reissued, and AA ended up full.
May or may not be related to SHARES. When rebooking OAL, ticket reissue being done improperly, or different systems not talking to each other properly, are not uncommon at all. I only had a few times in the last few PMUA years where I needed this, but had issues with the ticket not being reissued at least twice. This was pre-SHARES.