Last week I witnesses two passengers get delayed about 8 hours because their original flight cxl'ed, and then gate staff rebooked them on AA, and sent over t the gate. Turns out, the ticket wasn't reissued, and AA ended up full. The sad part was that the gates we're literally next to each other. (This was COS!)
I'm sure that was a one-off as well. Oh right, maybe a two-off.
(Just remembered: the guy's wife was there too. So it was a 3-off. Still, I'm sure that was the only 3 SHARES-related screwups across the network that day.)
Last edited by hobo13; Apr 13, 2013 at 8:21 pm