Originally Posted by
Often1
+1 - Synching happens all the time and I've never had a problem getting it done in very short order (far less than 5 mins). Sounds to me as though something uniquely screwed up with OP's record or a one-off error.
Not sure how you get from a one-off screwup to a "terrible, terrible, terrible computer system."
What you just described just about sums up a "terrible, terrible, terrible computer system."
Folks, there should *NEVER* be any of these issues -- tickets should not have to be "re-syncd" manually. The very fact that these normal things have to be done is evidence that the system itself is flawed.
Any good database should also have some sort of error checking on input -- so, to be short, NOTHING can go wrong with the underlying element. Again, the fact that things can get "screwed up" basically mean we are looking at a flawed system.
A flawed system let "one-off's" happen in the first place.