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Thread: 30 mins and counting to change a flight due to IROPS
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Old Apr 13, 2013, 5:39 pm
  #3  
hobo13
 
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Originally Posted by alex_b
So my KOA-SFO flight has been delayed today causing a misconnect, I phone the 1k line to change our flight. Reservation changed in 3 seconds, followed by 30 mins and counting on hold for the agent to resync my ticket. What a terrible, terrible, terrible computer system.

EDIT: If I ever meet the guy who keeps telling me about the mileage plus explorer card, I won't be held responsible for my actions.
Been there done that, OP. In fact, I've seen it take far longer.
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