30 mins and counting to change a flight due to IROPS
So my KOA-SFO flight has been delayed today causing a misconnect, I phone the 1k line to change our flight. Reservation changed in 3 seconds, followed by 30 mins and counting on hold for the agent to resync my ticket. What a terrible, terrible, terrible computer system.
EDIT: If I ever meet the guy who keeps telling me about the mileage plus explorer card, I won't be held responsible for my actions.