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Thread: For quick help if possible: Questions re award booking, mixed J and F classes
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Old Apr 12, 2013 | 5:07 pm
  #17  
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It is very frustrating. I had no choice in the end for a recent flight and ended up with two redemption bookings. I found that the CSR's (I had talked with three over a couple of days as I tried to argue my point) had put notes on file to say I had been told that I couldn't have a mixed booking. With a previous booking I had no issues at all.

I have now escalated by email seeking a re credit for the additional points I had to pay.
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