Originally Posted by
hailstorm
April is the traditional hiring season. Maybe there are a lot of new hires still getting their feet wet?
Although I also had a rare miss on a fundamental service issue back in February. The GM was apologetic enough about it, but now I'm concerned that it was not an anomaly...
Not sure about the PHT, but when I checked-in at the GHT Club lounge recently, I saw a group of about 20 new fresh faced recruits being orientated. I was making my way to the lift at the time, and seeing the battalion of awe struck recruits marveling at the awesomeness of the hotel filing into the lounge, and not really knowing how to behave (i.e make way) when they see a guest made the moment a little overwhelming. In the end I gave way to them.
