Originally Posted by
iamaho
What I have been instructed to do... is to do my searches online, as the availability and prices are the same as what the local office would see. However, instead of booking online... just call the local office and let them book it for me. Also, when they do the booking, they can hold the ticket for 72 hours before I have to pay, so it gives me some flexibility.
In addition, the advantages of letting the local office book my tickets are that they sometimes can offer a cheaper fare class, or slightly more expensive one for mileage accumulation. And also, sometimes they manage to grab a seat from those commonly greyed-out connecting flights displayed online.
Wow, that's so different than the CPH office. The office at CPH sucks - the staffs were there so little time and when the office was open, no one was there - because the staffs were out to smoke
when you call their office phone number - they redirect you to IST.
You can wait 72 hours before paying if you book online too, I just paid mine this morning.
Originally Posted by
iamaho
I have found that to be the same. I try my best to avoid contacting Istanbul for anything. I much prefer dealing with the local office here in Toronto. And even the staff have told me, if I book the ticket with them, then they can help me with almost anything, as they have control over the ticket. But if I book online, then Istanbul has control. So I always go to the local office to book the ticket instead. Faster, easier.
I, on the contrary, had very good experience with IST.
Schedule change - no problem, they sort it out and rebooked me. Just need to reissue the tickets at an airport office which I did at IST.
The ground staffs there were ok, nothing special, did their work and reissued my tickets without problem.