FlyerTalk Forums - View Single Post - Can't Trust United (regarding posted cause of flight delay)
Old Apr 10, 2013, 5:19 pm
  #48  
Boghopper
 
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
Why does UA lie about delays?

I'm waiting on UA 225 UAD-SFO. It's delayed over an hour and I looked at where its coming from to see what's really likely. Turns out the A/C is on its way to FLL and is expected to depart 25 minutes after departing. Then it's expected to depart IAD 25 minutes after arriving. They're not southwest, I've never seen any UA mainline aircraft turn around in anything like that. Maybe double that . . . It's impossible, why do they build that assumption into their delay estimates? They end up with these rolling delays that make them look ridiculous as reality asserts itself. I've been conditioned to just add at least an hour to anything they say, and get annoyed in the process. Don't they understand the notion of under promising and over delivering?
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