Originally Posted by
linzie
When I asked about compensation for being "walked", she said that I never had a room to begin with.......Any advice from the experts???? Can they just say I don't have a room and ignore my reservation?
Since you hold a written confirmation fir a reservation, it is a bit silly for the hotel to suggest otherwise. Add this to the fact that they are trying to find alternate accommodations for you and it is safe to conclude that the RI has some culpability.
You probably have to make a determination about whether you will will accept something reasonably comparable, that they find for you and let it go at that, or actually show up at check-in time and demand the benefits of the Platinum guarantee.
In the event that they find something for you that is acceptable, I would still require that they credit your MR account for the stay and points that you might have earned.