Originally Posted by HNLbasedFlyer

This is way over the top over-entitled. I mean - the hotel has no obligation to show "compassion" - they sell hotel rooms - the poster tried to check in prior to check in time (why do people gloss over that). They don't owe flowers - they don't owe a mothers day lunch - they already responded and said it is what it is - the room wasn't ready. The don't owe anything.

The op should have called the hotel before putting mom in the car to verify the room was ready. A simple phone call would have avoided the entire issue. Just showing up and stating I'm here! Before check-in time! Let me have my room! And then getting upset it isn't ready is really a don't you know who I am moment.

Why put the hotel in this awkward position of compassion - they run a business. This falls squarly on the op's shoulder and could have been avoided.