Flight/Origin-Destination: YOW - YVR (AC189)
Date: 4/6/12
Cabin: J

http://www.youtube.com/watch?v=pUj8v4-3CPw


Pre departure

Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Only had to wait a few minutes, 2 agents, both busy when arrived
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes - the usual choie of apps (nachos ... etc ...)
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? Slight delay in departure

Onboard - J cabin:

Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? arrived 10 minutes late, updates provided
Was the IFE activated on the ground? No
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, in the air
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) hour and a half? (I think)
How was the quality of all the meals? I was not fussy about the beef. The salad app was better
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes