Originally Posted by RTWSTARALLIANCE

I was down the same path. You are being way to easy on the property. My concern was a tenth compared to yours. You mess with my mom and more than what you have done would have been brought down. My final satisfaction came from Starwood not the property. Hold your ground and get them to send mom some flowers. They can also treat her to a nice Mother's Day Brunch with the GM waiting your table. I am disgusted with their attitude of treating people poorly and solely as a revenue source lacking any common sense or compassion. If you were trying to alert others that has been done. Time to take care of mom and lower your frustration level.