Upgrade given: J - F

Upgrade location: At the gate

Route: MAN-DXB

Flight number: EK18

Type of ticket: Flex

Date of travel: 25/03/2013

Tier status: Gold

Tier miles to date: ~70,000

Skywards miles balance: ~90,000

Number of pax on the same PNR: Single

Skywards DOJ (approx): 2012

And of course the first letter of your surname: L