Originally Posted by
Jodieh12
So today's flight has gone tech we are in F (probably opt first and last f flight ever) we were so looking forward to this! So the options are to be rebooked on to tomorrow's flight with a night in a hotel or air New Zealand economy seat! We've opted for tomorrow's flight but can I (should I) ask for some miles/cash as compensation for the inconvenience? Please don't shoot me down in flames it's just that we've saved for nearly 3 years for this trip and we are so looking forward to the f experience and will now miss out on a day with the family, now only 6 days instead of 7!
I suppose I'm asking what's typical in these situations.
That's
Jo
Jo,
I am very sorry for the inconvenience caused - and it must be very disappointing. I caught the 406 earlier this week and we were 3 hours late (plane went tech in Dubai but they managed to get it sorted out apparently)
If you are in revenue F from MEL to AKL, then you are entitled to the fare difference between your F fare and the fare you end up flying, plus a downgrade voucher (or in this case, an upgrade voucher to use on your next flight) plus I would expect some sort of goodwill gesture on behalf of EK as far as Skywards miles goes.
You need to persist with this. If you dont receive the adequate compensation after the first call/email, call again.
Let me know if you need help with this. Try and have it dealt with by Skywards in Aus (I had no idea they had a 200 seat call centre here!)...