Originally Posted by
kwflyer
No priority check in was offered. There were signs at LAX but the desks were not staffed. Had to wait in the regular line with everyone else. Oddly there seems to be a lot of of new people flying AC as many had difficulty with the check ins (passports, baggage fees etc).
Once again, priority boarding was really not offered. There were signs but no one at the desk. Waited in line with everyone else. Gate staff seemed in different.
No headphones, pillows, or blankets were offered (another enhancement?). I had my own headphones so it wasn't a big deal. I did find a pillow to use stowed in the overhead compartment.
No newspapers were offered. Usually on Transborder flights a copy of the G&M is available.
Everyone was on board well before departure time which should have led to an early push back, but because of some duty free issues (some people not claiming them) it seemed like we were delayed which was a tad annoying.
Having flown AC in the past I have known they have always offered gate to gate entertainment. Apparently this has changed? The IFE was turned, and I had asked if it could be turned on. I was told they don't turn it on now until the air? I asked has this changed? And was responded that "this is how it has always been". The SD then came by and said she would make an exception to have it turned on the ground
What I didn't enjoy was the soft product. I felt like I was a burden and it was clear they either knew I was a low status flier, or the SD was just having a very bad day, and being the youngest in the cabin, didn't feel the need to treat me at the same level as the rest of the J fliers.
Having flown 4 J flights within NA in the past week, I'm really shocked at this.
For priority check-in, I think usually if you just use the line, they'll call you up to the desk next, holding back the regular line.
Priority boarding works the same way. Use that line, and they should take you next, ignoring the regular line.
As for the SD's behaviour... I'm shocked. I've always either had a headset at my seat, or been offered one within 5 minutes of sitting down. I've always had a pillow on my seat, and I had a blanket there on the red-eye. I've always had a newspaper offered fairly quickly too.
I've also never heard of the IFE not being on from gate to gate.
I would write a complaint to AC. In fact, this post is probably a great report to send in. Since you have no status, I'm assuming you paid for J, and this is unacceptable.