Originally Posted by
Ysitincoach
I love throwing them for a loop by being the first to use the "please calm down sir/ma'am" routine because really, "there's no need for you to get worked up about this, kindly calm down please."
I see the thread title says "ADA," but would a lot of the concerns here be covered in the Air Carrier Access Act?
Is this the same act as you mention?
14 CFR Part 382
Nondiscrimination on the Basis
of Disability in Air Travel
http://airconsumer.dot.gov/rules/382short.pdf