Originally Posted by
mihaid
Has anyone had any experience crediting RJ flights to MH FFP (Enrich), recently?
I flew RJ in D class HKG-BKK-AMM-IST on Feb. 24/25, so almost one month ago, but the miles have not yet been credited to my Enrich account.
I did make sure my MH FFP no. is in the system (it appears clearly mentioned on my RJ boarding passes), but it did not help. About two weeks after my flight I wrote to
[email protected], sending copies of my RJ boarding passes and my RJ booking confirmation: no reply or even a simple acknowledgement of my email having been received. Then I wrote to the other enrich email address:
[email protected]. Again, with copies of boarding passes and booking confirmation. Still nothing.
Anyone having had a similar experience with RJ flights or other OW credited to MH?
I am concerned as I will fly CX in two days and I intended to credit my miles to MH, but now I am wondering if maybe I should credit my CX flights to AA or BA...
(I must say: I have taken a few MH flights in the past few weeks and for all those flights the miles posted to my MH account promptly: within 24-36 hours after each flight.)
(Semi)-good news!
28 days after my claim for missing miles having flown RJ, I have got a reply from Enrich, asking for some more proof that I have actually taken the flights I claimed miles for. And they did not ask me to submit the documents by snail mail to their office, but just to scan them and email them to Enrich - which I did.
Now I'm hoping I will actually get my missing miles, although it would probably take another 28 days...
Anyway, at least they no longer require boarding passes and payment receipts to be physically sent to their office.