Originally Posted by
Final 3 Greens
From the regulation preamble.
(20) Passengers should be fully informed of their rights in the
event of denied boarding and of cancellation or long
delay of flights, so that they can effectively exercise their
rights.
Never mind the Recitals, it specifies exactly this in the Reg itself:
Article 14
Obligation to inform passengers of their rights
1. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: "If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance".
2. An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Regulation. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice. The contact details of the national designated body referred to in Article 16 shall also be given to the passenger in written form.
3. In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means.
The airline can be fined up to £5k by the CAA for each breach of this aspect of the Reg. Yet to see it however!!!