Originally Posted by
simba8
I have to say, I've had limited experience with the call center in TLV, and its been a negative one. I recall last year I booked a flight online, never got confirmation that it was booked-long story short- I called the TLV office, and the agent said that they would need to confirm my booking with the manager (wasnt sure why) and that they would get back to me. Well, its been about a year now, and I havent heard back from them yet.....
(i contacted an office in NA in the end)
Sort've felt like it was one of those--I'll just tell you something to get off the phone type of thing...
Although I'm no longer there, I'm sorry for your negative experience. Like anywhere else, it truly depends on the person who takes your call, and not always you bump into a good one. However, I can tell the call center has very strict screening process to get into, and each agent is monitored monthly for their quality of service.