Was the amount of cash you were carrying "unusual" - if you are comfortable perhaps you can indicate roughly how much .... and could you explain why you had the amount, if so what did you tell the police/Amex?
What was the outcome of the police enquiry?
This is a long post, brace yourself!
I wasn't carrying any cash.. I use credit/debit cards for everything. The insurance company thought I was a drug dealer due to my savings etc.
My claim was worth only £600. The police are still investigating although I've been told that they have a possible lead... that was around 2 weeks ago.
I personally hold around £70K across all my accounts while the company I am a director of has £500K in the bank.
I'm at the last hurdle of the FR and they simply wanted to see my Natwest savings account (odd, considering that I gave them my cater bank statements), which I provided. I've been told that once I send that in, all will be well. (This was the same account the insurance company had their eye on).
I should've really mentioned that I'm moving my banking away from Natwest and to Cater Allen but we'll see what they say, eh?
I did request that both banks don't verify anything to outside parties. I'm just being a massive pain in the a**.
The FR experience has been an odd one. The staff at the credit department aren't as friendly as normal CS and you are stuck to a 9-5 team. The person who is looking into it all is nice and I can't compalin about her!
I've compalined to [redacted] and written a letter to the exec team outlining the service I have had over the past 5 months and the fact that the insurance company have been snooping around. So much so, that they rang a business partner/shareholder in Israel which has now lead to odd tension and canclled orders. The insurance investigators told him on the phone that they were detectives looking into my business history.
The exec team haven't replied to my complaint nor have they bothered to reply to emails/call me. Facebook posts/messages are being ignored.
I'm currently discussing possible legal action/media coverage of the events that unfolded.
Being mugged. then having Amex/ACE drag this out over 4 months and then suspend my account hasn't left me leaping with joy. If anything it's made me determined to ensure they are held accountable for the stress they caused me.
happyvoid, They paid it directly into my bank account.
And before anyone thinks anything different regarding the business snooping, it happened. They did ring him and it's in the investigators report. Here it is:
http://i50.tinypic.com/2ro29mv.jpg
I managed to get it by sending a Subject Access request to the ACE (the underwriters of the policy). They haven't sent me all the files and have since been reported the Information commisoner. I made Amex aware of this and they didn't even bother calling me back.