Originally Posted by
IndoPilot
Travelling 00:40 on 13th May (EK359 & EK001).
To be honest I'm feeling very underwhelmed by Emirate's customer support and if I do end up cancelling will be very unlikely to use Emirates again. Their whole "computer says no" attitude is very frustrating. They're always more expensive than any of the competition for this route and I chose them as I enjoy their service but they're letting me down bit time now. And if it's always going to be this difficult to spend my Skywards miles then why bother collecting them?
In what way are they "letting you down" . That their fare is higher than a competitor is just a business decision on what they believe that they can charge. That you paid that, shows tha they were correct in relation to your purchase
Award availability is not guaranteed and no different to anyone else wishing to upgrade
the "computer says no" issue , to me, shows a consistent approach to dealing with customers and not a "whine hard enough we will cave" approach which is good
If they are providing what you booked, how are they letting you down?
The cancellation penalty is not very much and , if another carrier is significantly cheaper, would seem only sensible to rebook