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Old Apr 3, 2013 | 3:24 pm
  #10  
Task Force DL
 
Join Date: Jan 2008
Location: Tricoastal - London, New York, Silicon Valley
Programs: DL DM/2.5MM, 20 Years Top Tier on DL, UA 1K, AC E75k, MR/SPG Lifetime Platinum
Posts: 1,309
Originally Posted by IndoPilot
Travelling 00:40 on 13th May (EK359 & EK001).

To be honest I'm feeling very underwhelmed by Emirate's customer support and if I do end up cancelling will be very unlikely to use Emirates again. Their whole "computer says no" attitude is very frustrating. They're always more expensive than any of the competition for this route and I chose them as I enjoy their service but they're letting me down bit time now. And if it's always going to be this difficult to spend my Skywards miles then why bother collecting them?
Sorry for your frustration but trust me, EK has a decent FF program and way above average customer support. Yes, the IT system could use some work, but overall, the miles are great value. If you doubt me, venture over to the DL forum (I have flown over 2MM actual miles on DL) and you will see what a crappy FF program is. A biz class ticket JFK-ANYWHERE_IN_EUROPE (RT) can cost up 330,000 miles on DL. Asia can be even more!

TFD
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