Travelling 00:40 on 13th May (EK359 & EK001).

To be honest I'm feeling very underwhelmed by Emirate's customer support and if I do end up cancelling will be very unlikely to use Emirates again. Their whole "computer says no" attitude is very frustrating. They're always more expensive than any of the competition for this route and I chose them as I enjoy their service but they're letting me down bit time now. And if it's always going to be this difficult to spend my Skywards miles then why bother collecting them?