I worked at El Al call center until the end of 2012 (I moved to the North area and became a travel agent). From my limited experience of working about a year, my impression is that work conditions are great (meals, transportation, benefits, etc.) but the salaries of the front line employees (airport and call center agents, maintenance) are ridiculous. I didn't to expect to earn a huge salary from the start, but I saw professional colleagues working at the call center for 6/7 years after being trained and well versed in their job, and still getting less than 6000 NIS at the end of the month.The fact that people who work in different departments and do almost nothing all day get much more only due to obscure agreements in beyond me.
I'm not saying El Al is the only place where it happens, but this is the most outraging thing I felt from people I worked with, who have been working in the company for quite a few years.

I truly think El Al has a great potential but some old and irrelevant working agreements prevent it from taking the needed step forward.