Originally Posted by
Tyrolean
Nice! I had a similar experience with AB. I handed over the phone to the ticketing agent - they shouted at each other and the problem stayed. Now I forward the stuff to my lawyer.
So there are days where you lose and there are days when the others are winning.
I have obviously 0 experience with AB other than having seen their planes out there in the world, but I feel it might be mightily helpful to keep the number of airlines and cards rather condensed to be a nice customer in one airline, instead of a being a free bird and leaving everywhere a bid of revenue. This has become for me more and more obvious since reading here some "accounts" from some specialists. I mean, these programs are afaik about loyalty, should reward loyalty and do reward loyalty.
Originally Posted by
WilcoRoger
In the age of mobile phones, it's very easy to call the SEN line right at the gate and ask what the hell is going on.
In MCT they had problems with my upgraded F on LX (at c/i) so a call to the SEN center, short explanation, hand over the phone to the guy and the problem went away.
That's about the SEN service I remember, very little red tape, no change noticed to date, a couple of days they even
called me back twice all by themselves to speak to me about a rebooked flight (had to be out of their fault, sh*t happens in the best family), one short call and notice to get them started. fast and efficient solution. As long as they do this like that, they have as much of my business as possible. I do about 90% of all my LH bookings over them, the surcharge is fine, but it is tremendously time and energy saving dealing with the SEN service.