Originally Posted by
traveldealexpert
Um....I don't know about you, but the IHG best price guarantee has been getting EASIER and EASIER. I have
found that agents have become much more lenient when approving claims. I have had a claim approved where the room descriptions barely matched and the cancellation policy varied by days.
And I have found them to deny claims when the cancellation policy varies by a few hours in the same day, when the competing site lists the hotel rates in more than one currency (effectively eliminating almost all non-US properties from being approved). Maybe they have different interpretations with different agents?