Originally Posted by
travellingdoc1121
Staying at PHV. First time platinum member. Also first time post. Brought my mom for her 60th BD using 2 free night certificate. Was upgraded to king room with interior view. Very quiet and nicely decorated. Was not comp'ed on breakfast. My problem is the floor is not supposed to be smoking, but clearly my neighbor was smoking. When I complained, they brought maid to "suck out the air" (probably just used some sprays to deodorize). In the end, I had to move to another room, a queen bed. Not a great experience. It was room 130. It has connecting doors to adjacent rooms. If you are sensitive at all to smoke smells, I would not stay in that room. Just my 2 cents.
In the US there is a charge of $250-$300 for smoking in a non-smoking room.
Even though it is posted and violators are well aware of it, some hotels have been reluctant to enforce the fine, especially when it applies to someone who claims not to understand english.
In almost all cases, I have found "housekeeping" to be the main culprit in failing to report it to management, and by the time a complaint from another guest reaches the front desk, violators have already checked out.
I don't remember seeing a sign in any of the Hyatt Properties in Europe,
but I have had a couple of similar experiences in France and in Germany.
Since there are no consequences for violators, any guest who wants to smoke in a non-smoking room will continue to get away with it.
So, Yes it is the Hyatt Property's fault and you should have no qualms in asking for compensation, especially when you had a room with twin beds and they moved you to a king. And, No, you're not a free-loader.
Second-hand smoke is a recognized "health issue" whether anyone wants to admit it or not. And Hyatt should make it a Priority to demand that all properties worldwide impose fines and enforce them.
The 5,000 GP Points mentioned as compensation in their T&C is appalling considering we're dealing with a "health issue".