Originally Posted by
stevekoe
I received this initial confirmation email within 12 hours of filing my claim. I have never used ICH BPG before. Is this telling me that they have approved my claim and I *will* get the free room, or are they telling me that I *might* get a free room? I guess what I am asking is, from your collective experiences, what are the chances that they will NOT approve the claim from this point forward?
Thanks!
Check previous posts on this thread. What the email saying is that BPG has approved your claim and they are going to ask the hotel to comp your night.
What can happen is:
1. Hotel said ok and adjust the night to comp.;
2. Hotel said no and IHG has to reimburse you afterwards;
3. Hotel said no and tell BPG dept that the rate is not the same, bla bla bla..... and they will go back and revoke your claim.