Originally Posted by
bernardh
Flying back from PHX on Wednesday, I made a bad choice for my main course in FIRST. What was described as something like "mini veal rib with Swiss chard and risotto" was a lump of dried-up (what was supposed to be) meat atop a mean jus or gravy accompanied by the greens and a small amount of salty wet risotto. The meat was so dense it could not be cut with the knife.
I sent a brief note of comment to CR and got a boilerplate response that mainly misunderstood my point, but proffered 10,000 Avios anyway. I would really rather have been served edible food.
On a nuber of occasions I have had similar experiences, it seems it is easier to dish out the Avios rather than serve "First Class" dishes