FlyerTalk Forums - View Single Post - Name arrangement problems
Thread: Name arrangement problems
View Single Post
Old Mar 31, 2013 | 6:49 am
  #6  
JALPak
Ambassador: Japan Airlines
Conversation Starter
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,148
Originally Posted by garykung
Go back to the place where you book the ticket and insist on a name change.

A fee may trigger. You have no choice but to pay it.

Thinking CX's customer service on the phone is 5 star? Think again.
I am not so sure if there's no choice but to pay for it given this is the agent's mistake and assuming OP caught that once OP received the ticket and had contacted the agent regarding that. CX would charge the agent the name change fee for sure though.

And unfortunately since OP booked with a travel agent, it is the agent's responsibility to fix this not CX. But even so, the kind of customer service OP received over the phone definitely not something I would called "service from heart"
JALPak is offline  
Reply