Originally Posted by
johan rebel
what are my chances of getting a knowlegeable, English speaking agent who can deal with this quickly and efficiently?
Zero.
I have so many missing miles claims pending with M&S right now that I am sure I will forget most of them by the time they post.
Write to them, hard copy, registered post, delivery confirmation requested. Then badger them every week until they do something. It's been the only way to get results sometimes.